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Regular travellers will be used to looking at reviews and travel company's brochures / web sites with a certain degree of caution. Sometimes even a healthy scepticism. "Quality" and "customer service" are words which flow all too freely from the ad agencies pen. However, my own experience is that for Iconic motorhomes these words are probably an under statement. We recently had the most fantastic holiday on South Island with the joys of a Bolero motorhome. From my first contact to the last I received nothing but interest, advice, knowledge and a desire to help. And as this was with different people, its obvious that a culture of exceptional customer service runs through the whole team.
The Bolero is the highest quality rental we have seen. Spacious, comfortable and thoughtfully well equipped. A permanent bed makes such a difference - not just for comfort and a good night's sleep, but also avoiding the chore of the nightly ritual of rearranging bench seating and fitting bedding. State of the art systems made it incredibly easy to operate. It was warm and cosy in the spring evenings; and had all you need for easy freedom camping.
But on top of that Iconic made the whole process of booking, pick up and return effortless, slick and convenient. They treat their customers like adults and welcome guests; trust them and have a set of terms and conditions which are both fair and sensible. Its little things like this which mount up to a memorable experience. Ricky at Christchurch was unfailingly helpful, enthusiastic and knowledgeable; dealing with the odd random question from me with good humour, patience and advice.
This is a small family business that deserve to succeed and certainly warrant the hard won support from knowledgeable travelers - you will be well satisfied if you place your faith and trust in them. 10 out of 10 is an easy decision to make.
I took some time researching camper hire companies in NZ and really pleased that we decided to go with Iconic. When we arrived after a long flight both Julie and David were really welcoming and helped us through the handover process which included a really thorough explanation of how everything worked so that when we left we had real confidence in what we were doing.
The camper van itself was superb (Swift Rio), very comfortable and above all really easy to drive and economical.
Customer service throughout was first rate with no issues on handback either.
Well done all at Iconic, although a little more expensive than some of the other companies we both agree that it was money well spent.
Thanks Mike and Ceri
Couldn't recommend enough
Class leading and award winning - Iconic Motor homes was started in 2006, with one priority in mind - to improve the New Zealand motor home rental market. Iconic were the first company worldwide to offer a fleet of super Luxury European Motorhomes, not specifically built and designed for a low budget rental market, but the discerning private owner. The Bolero was introduced and hit New Zealand with a wave of appreciation from our clients and also the NZ market who had never seen anything quiet like this before. High end and beautifully designed The Bolero Motorhome stood head and shoulders above the crowd. Years later the Bolero although much updated and still a market leader in the UK is still one our most popular choice for couples seeking luxury. Iconic Motorhomes has grown and expanded over the years with two national depots in Christchurch and Auckland, but this growth has as always a strong customer focus at the forefront of the operation. The Iconic fleet of immaculately maintained vehicles are inspected and maintained between each hire to ensure our customer satisfaction which is of the utmost importance. Our aim is to provide as good as new for each client. Annually we add in new vehicles to our core range, from time to time a new option is also added as a tester for the market, but always in anticipation of an improvement for our clients. Our motorhomes are re-cycled back into the NZ private market generally by 18 months of age from our Bolero and Kon-tiki fleets and at 30 months from our Escape and Sundance Fleets. The fleet offered by Iconic will all provide a spacious environment for your holiday, as well as shower & toilet, freedom camping facilities,plus the luxuries of a oven, grill, cooking hobs, TV or two on some models, with satellite dish providing 10 free to air satellite channels. All motor homes are WiFi ready. Solar Panels will charge batteries, and reversing cameras or reversing sensors aid the ease of driving. Lighting schemes are LED, and superior bedding and towels adds the final touch to a great package to start your holiday in New Zealand with a big smile on your face. Iconic were the first company to offer Swift rental motor homes, we still lead the field, and NB our vehicles are all leisure entry door on the correct side for NZ. Keep yourself and your family safe and travel in Luxury with Iconic Motorhomes. Our Charter of Hire which is made between ourselves and our hirers is available to download in Terms and Conditions.Learn more